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License Server Configuration

Instructions to configure the Avo Assure License Server

Setting Up

  1. 1.
    Extract the ‘AvoAssure_LS.zip’ or ‘AvoAssure_LS.7z’ file.
Target File
2. Navigate to the ‘LicenseServer’ folder. 3. Follow the below steps only if the License type is ‘offline license’. Otherwise, the setup is completed. Skip here. 4. Open the ‘ls_config.json’ file.
License Server Configuration File Location
5. Update fields as follows:
  1. 1.
    “licensemanagerip’” to IP provided by the support team. Contact the support team if IP is not provided.
  2. 2.
    “licensemanager” port to 443.
  3. 3.
    Save and close the configuration file.
License Server Configuration File

Starting the Server

  1. 1.
    Open an elevated command prompt in the ‘LicenseServer’ folder.
  2. 2.
    Type ‘run.bat’ and hit enter.
Starting License Server

Stopping the Server

  1. 1.
    Close the command prompt window in which the License Server is running.

Installing the Server as a Windows Service

  1. 1.
    Open an elevated command prompt in the ‘LicenseServer’ folder.
  2. 2.
    Type ‘install-service.bat’ and hit enter.
Installing License Server Service

Starting the Windows Service

  1. 1.
    Open an elevated command prompt in the LicenseServer folder. Note: AvoAssureLS service should already be installed.
  2. 2.
    Type ‘start-service.bat’ and hit enter.
Starting License Server Service

Stopping the Windows Service

  1. 1.
    Open an elevated command prompt in the ‘LicenseServer’ folder. Note: AvoAssureLS service should already be running.
  2. 2.
    Type ‘stop-service.bat’ and hit enter.
Stopping License Server Service

Removing the Windows Service

  1. 1.
    Open an elevated command prompt in the ‘LicenseServer’ folder. Note: AvoAssureLS service should already be in the stopped state.
  2. 2.
    Type ‘remove-service.bat’ and hit enter.
Removing License Server Service

Restarting the Windows Service

  1. 1.
    Open an elevated command prompt in the ‘LicenseServer’ folder.
  2. 2.
    Run the following commands in sequential order i.e., only after the previous command has been completed:
    1. 1.
      Type ’stop-service.bat’ and hit enter.
    2. 2.
      Type ‘remove-service.bat’ and hit enter.
    3. 3.
      Type ‘install-service.bat’ and hit enter.
    4. 4.
      Type ‘start-service.bat’ and hit enter.

Troubleshooting

In case any of the above-mentioned steps fail, ensure the following points have been taken care of:
  1. 1.
    Commands are being run with an elevated command prompt (i.e., prompt has Administrator privileges).
  2. 2.
    Ensure port 5000 is available and not used by any other program.
  3. 3.
    There are no spaces or special characters (such as ! @ # $ % ^ & ( ) + - = { } , . ; ' [ ] ~ `) in the folder name (and entire path) where the License Server is being extracted. Example:
    1. 1.
      Valid: D:\AvoAssure\Server\LicenseServer\
    2. 2.
      Invalid: D:\AvoAssure install files\Server\LicenseServer\
    3. 3.
      Invalid: D:\AvoAssure\[email protected]\LicenseServer\
  4. 4.
    If all the above scenarios hold true and the server is still not running, please contact Avo Assure Support Team.

Troubleshooting (with Error Messages)

In case the server fails to start and gives one of the following error messages:
  1. 1.
    [ERROR CODE: 110] Critical error in Licensing Server Solution: Contact Avo Assure Support Team.
  2. 2.
    [ERROR CODE: 113] Port 5000 already in use Problem: Another application is already using port 5000. Solution: Close the application using the 5000 port and restart the server.
  3. 3.
    [ERROR CODE: 114] Another instance of Licensing Server is already running Solution: Close the already running instance and restart the server.
  4. 4.
    [ERROR CODE: 131] License Expired Problem: Validity of purchased license is expired. Solution: Contact Avo Assure Support Team to renew the license.
  5. 5.
    [ERROR CODE: 132, ERROR CODE: 133 and ERROR CODE: 140] Setup is corrupted Solution: Contact Avo Assure Support Team.
  6. 6.
    [ERROR CODE: 139] Critical error in Licensing Server Solution: Contact Avo Assure Support Team.
If none of the above scenarios hold true and the server is still not running, please contact Avo Assure Support Team.