> For the complete documentation index, see [llms.txt](https://docs.avoautomation.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.avoautomation.com/avo-assure/support-resources/avo-support-platform.md).

# Avo Support Platform

The Avo Support Portal provides a centralized location for accessing support-related services. Use the AI-powered chatbot to get quick answers to your questions. You can also explore additional support options available within the portal whenever you need assistance.

Watch the following video for an overview of the **Avo Support Portal**.

{% embed url="<https://youtu.be/CY6Exl7LC6I>" %}

## Key Features of the Support Portal

<figure><img src="/files/78UIUe4Fe0r66biNbtcw" alt=""><figcaption></figcaption></figure>

## **Getting Started with the Avo Support Portal**

1. Visit [Avo Support Portal](https://support.avoautomation.com/home) and explore its features like the Knowledge Base collection and the **Search Help?** widget. Find Avo Assure documentation, how-to guides, troubleshooting information, and knowledge base articles per your need.
2. Click **Raise a Request** to navigate to the Tickets page. (Registration required for first time users, please register with your company email id only)

{% hint style="info" %}
**Tip**: Bookmark the portal for quick access.
{% endhint %}

Refer to the following **Support Guide** for detailed instructions and additional information about using the **Avo Support Portal**.

{% file src="/files/6GCejZA098hmmuRhra7P" %}


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# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://docs.avoautomation.com/avo-assure/support-resources/avo-support-platform.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

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Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.