> For the complete documentation index, see [llms.txt](https://docs.avoautomation.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.avoautomation.com/avo-assure/support-resources/avo-support-platform.md).

# Avo Support Platform

The Avo Support Portal provides a centralized location for accessing support-related services. Use the AI-powered chatbot to get quick answers to your questions. You can also explore additional support options available within the portal whenever you need assistance.

Watch the following video for an overview of the **Avo Support Portal**.

{% embed url="<https://youtu.be/CY6Exl7LC6I>" %}

## Key Features of the Support Portal

<figure><img src="https://2174257472-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fk8QZzXZMIJSStKAzDSTu%2Fuploads%2Favi5DkNsBCOk2vLg8WC1%2Fimage.png?alt=media&amp;token=0edb899f-7eea-448f-87ea-417ae4ec4e1f" alt=""><figcaption></figcaption></figure>

## **Getting Started with the Avo Support Portal**

1. Visit [Avo Support Portal](https://support.avoautomation.com/home) and explore its features like the Knowledge Base collection and the **Search Help?** widget. Find Avo Assure documentation, how-to guides, troubleshooting information, and knowledge base articles per your need.
2. Click **Raise a Request** to navigate to the Tickets page. (Registration required for first time users, please register with your company email id only)

{% hint style="info" %}
**Tip**: Bookmark the portal for quick access.
{% endhint %}

Refer to the following **Support Guide** for detailed instructions and additional information about using the **Avo Support Portal**.

{% file src="/files/6GCejZA098hmmuRhra7P" %}


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation by asking a question.

Perform an HTTP GET request on the following URL with the `ask` and `goal` query parameters:

```
GET https://docs.avoautomation.com/avo-assure/support-resources/avo-support-platform.md?ask=<question>&goal=<user_goal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is what the user is ultimately trying to achieve, the reason they need the answer. Sharing it helps GitBook give you a better, more relevant answer. A goal is most helpful when it describes the outcome the user wants rather than restating the question. For example, with `ask=how do I create an API token`, a goal like `automate deployments from our CI pipeline` lets GitBook tailor the answer to that use case.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.