> For the complete documentation index, see [llms.txt](https://docs.avoautomation.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.avoautomation.com/avo-assure/introduction-to-avo-assure/accessing-assure-instance.md).
# Accessing Avo Assure
The Avo Assure provides access to the platform after the Admin creates a user account. The user receives an email containing the Avo Assure instance URL and Client Token to activate the account and set a password. This article explains how to activate the account, log in to Avo Assure, and recover the username or reset the password if the user cannot sign in.
{% hint style="info" %}
**Note**: The client token is valid for 1 hour. If the token expires, a warning message appears when you try to access the instance.
{% endhint %}
## Activating Account
To activate your Avo Assure account, perform the following actions:
1. Open the email received after your account is created.
2. Select the link provided in the email.
3. The Avo Assure instance opens and the **Reset Password** dialog opens.
4. Enter and confirm your new password.
5. Select the **I agree to the Terms of use and the Privacy policy** checkbox.
6. Select **Reset Password**.
After the password is reset successfully, you can log in to Avo Assure using your credentials.
## Logging in to Avo Assure
To log in to Avo Assure, perform the following actions:
1. Open the Avo Assure instance URL provided in the email.
2. Enter your **Username** and **Password**.
3. Select **Login**. The **Avo Assure Home** page opens.
{% hint style="info" %}
**Note**: You can change or [generate](/avo-assure/avo-assure-client/managing-avo-assure-client-token.md#generating-avo-assure-client-token) your new Client Token from Avo Assure.
{% endhint %}
## Recovering Password or Username
The Forgot Username or Password feature helps you recover your username or reset your password if you cannot sign in to your Avo Assure account. You can use this feature with your registered email address. This section explains how to retrieve your username or reset your password.
### Recovering Password
To recover your password, perform the following actions:
1. On the **Login** page, select **Forgot Username/Password?**.
2. On the **Forgot Username/Password?** page, in the **Email Address** text box, enter your registered email address.
3. Select **Submit**. A confirmation message appears, indicating that the password reset email is sent successfully.
{% hint style="info" %}
**Note**: The **Back** button navigates you back to the **Login** page.
{% endhint %}
4. Check your registered email inbox and open the **avoassure-alerts** email.
{% hint style="info" %}
**Note**: If you do not receive the email, check your **Spam** or **Junk** folder.
{% endhint %}
5. Select the password reset link in the email. The **Reset Password** dialog opens.
{% hint style="info" %}
**Note**: The password reset link expires after 1 hour. After it expires, follow the steps above to request a new password reset link.
{% endhint %}
6. In the **New password** text box, enter a new password that meets the password requirements.
7. In the **Confirm new password** text box, re-enter the new password.
8. Select the **I agree to the Terms of use and the Privacy policy** checkbox.
9. Select **Reset Password**.
{% hint style="info" %}
**Note:** The **Reset Password** is enabled only after the new password meets all password requirements and both password text boxes match.
{% endhint %}
10. Return to the Avo Assure [**Login**](#logging-in-to-avo-assure) page and sign in using your username and the updated password.
### Retrieving Username
To retrieve your username, perform the following actions:
1. On the **Login** page, select **Forgot Username/Password?**.
2. On the **Forgot Username/Password?** page, in the **Email Address** text box, enter your registered email address.
3. Select **Submit**. A confirmation message appears, indicating that the password reset email has been sent successfully.
{% hint style="info" %}
**Note**: The **Back** button navigates you back to the login page.
{% endhint %}
4. Check your registered email inbox and open the **avoassure-alerts** email. You can find your username mentioned in the email.
{% hint style="info" %}
**Note**: If you do not receive the email, check your **Spam** or **Junk** folder.
{% endhint %}
---
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