> For the complete documentation index, see [llms.txt](https://docs.avoautomation.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.avoautomation.com/avo-assure/error-logs/errors/platform/admin.md).

# Admin

The following are the errors that can occur while working with Admin:

| Error                                           | Description                                                                                                                                                                                                                                                                          | Solution                                                                                                                                                                                                                             |
| ----------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ |
| User Account Locked                             | The user account has been locked due to multiple unsuccessful login attempts with incorrect credentials. As a security measure, the user will be prevented from accessing Avo Assure until the account is unlocked.                                                                  | Only users with Admin privileges can unlock the account. Navigate to **Admin ab**> **Session Management**, locate the locked user account, and perform the unlock operation. The user can then log in again using valid credentials. |
| You Don't Have Privilege to Perform This Action | This error occurs when a user attempts to perform an action that is restricted by their assigned role. Users with **Quality Engineer** or **Quality Lead** roles may encounter this error when accessing features or administrative functions that require higher-level permissions. | Ensure the user is assigned the **Quality Manager** role or another role with the required privileges. If the action is business-critical, request an Admin to update the user's role and permissions before retrying the operation. |


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